Vik responds to a question he’s received multiple times over the last couple months: “What social networking framework should I use?” He takes a stab at it, but feel free to add to the conversation by providing your thoughts on this question to those starting out.

Vik Duggal talks about the improved methods of communicating in 2009. There is no need to yell and shout anymore to your customers, community, or audience. With the tools available to us now and moving forward it’s about conversations, listening and acting on the feedback you get.